United Kingdom

About GearBest

GearBest is an eCommerce company specialized in gadgets and apparel. The company is headquartered in Shenzhen, China and counts more than 2,000 employees. Being located in the heart of the world biggest production district, GearBest offers innovative products that often are not yet in the market at extremely competitive prices.

Shop now at GearBest

Purchasing guide: hints

Is GearBest trustworthy and reliable? Standard question for international eCommerce companies.

Here some suggestions:

Customs

European Warehouse

The european warehouse is located in Manchester, UK. All parcels sent to any UK address from this warehouse are subject to free shipping. All the products are in stock with immediate shipping. 24-48 hours after the order, you will receive your parcel. No customs: all products are already in the UK and not subject to duties.

Insurance conditions

During checkout there is an option to add insurance. We suggest to add insurance for orders above 20£.  Orders with insurance lost by express are eligible to full reimbursement on the selected payment method. Orders with no insurance above 20£ might not receive full reimbursement (usually 50%) in the case the parcel gets lost during transit.

Warranty & Returns

All products are subject to 1 year warranty if not differently specified on the product page. Additionally, you have a 45 days time-frame to return the item if you are not satisfied with your purchase.

Altering the product voids this warranty so please make sure that possible software updates origin from a trustworthy source.

Under very rare circumstances you will receive a dead on arrival product or a wrong product. Few hints:

(*) If you have to send back the broken or wrong product, GearBest will reimburse your shipping costs up to 50USD. Follow carefully the instruction provided in the RMA letter. The parcel will take time to reach GearBest. Once arrived will be processed in around 7-10 business days. If you urge the item, we suggest you to go for reimbursement and consider a new item

Processing Times

From the european warehouse the processing is of 1-2 business days. Products are in stock with immediate availability.

From China and Hong Kong warehouses the shipping time is specified in the product page. During peak season there might be delays due to high volumes. If you see your order facing delays, open a ticket on support.gearbest.com

Support

The official gearbest support is available at support.gearbest.com. Any official change to your order has to be taken through this channel.

PayPal disputes

If you open a PayPal dispute for a yet not shipped item, GearBest will reimburse the order.

If you open a PayPal case for a shipped item, GearBest will reimburse once the item is back to GearBest.

We suggest to open a PayPal case only if the purpose of the action is reimbursement.

FAQ