New Zealand

About GearBest

GearBest is an eCommerce company specialized in gadgets and apparel. The company is headquartered in Shenzhen, China and counts more than 2,000 employees. Being located in the heart of the world biggest production district, GearBest offers innovative products that often are not yet in the market at extremely competitive prices.

Shop now at GearBest

Purchasing guide: hints

Is GearBest trustworthy and reliable? Standard question for international eCommerce companies.

Here some suggestions:

Customs

Insurance conditions

During checkout there is an option to add insurance. We suggest to add insurance for orders above 30NZ$.  Orders with insurance are eligible to full reimbursement on the selected payment method in the unlikely event of the parcel getting lost during the shipping procces. Orders with no insurance above 30NZ$ might not receive full reimbursement (usually 50%) in case of a lost parcel. Therefor we suggest you to buy insurance and to decrease the low chance of having problems during the process even more.

Warranty & Returns

All products are subject to 1 year warranty if not differently specified on the product page. Additionally, you have a 45 days time-frame to return the item if you are not satisfied with your purchase.

Altering the product voids this warranty so please make sure that possible software updates origin from a trustworthy source.

Under very rare circumstances you will receive a dead on arrival product or a wrong product. Few hints:

(*) If you have to send back the broken or wrong product, GearBest will reimburse your shipping costs up to 50USD. Follow carefully the instruction provided in the RMA letter. The parcel will take time to reach GearBest. Once arrived will be processed in around 7-10 business days. If you urge the item, we suggest you to go for reimbursement and consider a new item.

Processing Times

From China and Hong Kong warehouses the time GearBest can ship out a product is specified on the product page. The page will give you either a specific date or a range of dates when we GearBest is ready to ship out the products, so please pay attention to this date to avoid possible unwanted delays. During peak season there might be delays due to a high number of orders.

Support

The official gearbest support is available at support.gearbest.com. Any official change to your order has to be taken through this channel. Please remember, that opening a ticket will put your order on hold. That is why we suggest to only open a ticket if there are severe delays or for after sale support in case of problems with an item or any other reasons, that initiate the refunding proccess.

PayPal disputes

If you open a PayPal dispute for a yet not shipped item, the money will be reimbursed by GearBest.

If you open a PayPal case for a shipped item, GearBest will reimburse once the item is shipped back to GearBest.

We suggest to open a PayPal case only if the goal is reimbursement

FAQ