GearBest is an eCommerce company specialized in gadgets and apparel. The company is headquartered in Shenzhen, China and counts more than 2,000 employees. Being located in the heart of the world biggest production district, GearBest offers innovative products that often are not yet in the market at extremely competitive prices.
Purchasing guide: hints
Is GearBest trustworthy and reliable? Standard question for international eCommerce companies.
Here some suggestions:
To clarify: Using the Flat rate / Free shipping methods of GearBest will lead to higher duties paid. We highly recommend to pay the extra for expedited / standard shipping to safe taxes. According to different sources taxes paid can vary up to 50% and more, which can be a couple of thousand Rs. difference compared to the shipping method Standard shipping. To save some of the shipping costs we suggest you to groupbuy from GearBest and share the price with friends or other fans of our brands like Xiaomi and Meizu.
PayPal in India
Unfortunately not every bank supports international payments via PayPal in India. Since we highly suggest you to order with PayPal instead of a credit card only payment, we want to encourage you to use one of the following banks and specific cards you can find in this awesome article on http://isaumya.com. Make sure your card is eligible to do cross-nation transaction and get the newest gadgets directly delivered to your door.
During checkout there is an option to add shipping insurance. We suggest to add insurance for orders above Rs. 2000. You will get a full refund on orders with shipping insurance in case of a lost parcel or dead on arrival products. Orders with no insurance above Rs. 2000 might not receive full reimbursement (usually 50%) in the case the parcel gets lost during transit.
All products are subject to 1 year warranty if not differently specified on the product page. Additionally, you have a 45 days time-frame to return the item if you are not satisfied with your purchase. Sadly, GearBest will not cover the shipping costs back to China.
From China and Hong Kong warehouses the shipping time is specified in the product page. During peak season there might be delays due to the high amount of orders and lack of capacity by our logistic partners. If you see your order facing unnatural delays, open a ticket on support.gearbest.com. Remember, once a ticket is opened for an order that was not sent out yet, GearBest will automatically set its status to “on hold” and only deliver once the problem mentioned in the ticket is solved. We recommend to wait atleast 7 business days before opening a ticket. Read the product page and the given dispatch time carefully.
All products are subject to 1 year warranty if not differently specified on the product page. Additionally, you have 45 days time-frame to return the item if you are not satisfied with your purchase. Altering the product voids this warranty so please make sure that possible software updates origin from a trustworthy source.
The official gearbest support is available at support.gearbest.com. Any official change to your order has to be taken through this channel. For problems that are not connected to a refund process, we suggest you to take a look at our forum and the official GearBest Team will answer all your questions. This will be the fastest and most convenient option for you. All GearBest employees speak decent english, so dont hesitate to contact them.
If you open a PayPal dispute for a yet not delivered iteam, GearBest will reimburse the order as soon as possible.
If you open a PayPal case for a shipped item, GearBest will reimburse once the item is send back to GearBest. Unfortunately, according to GearBests terms and conditions the buyer has to pay possible shipping costs himself once a product is sent back to China for repair or a reshipment. This includes all products no matter the warranty.
We suggest to open a PayPal case only if the purpose of the action is reimbursement.