GearBest Messenger is now live

In an extremely dynamic and challenging eCommerce industry, is mandatory to anticipate what the customer wants in order to provide a better shopping experience. With more than one million support tickets open every month, GearBest decided to introduce the facebook messenger integration to gain a flawless communication with customers all over the world.

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Why Choose GB Messenger for Customer Service?

[/fusion_title][fusion_text]We currently offer three method for customer service: GearBest Messenger, Submit Tickets, and Live Chat. The following table shows the comparison of these three methods. We highly recommend you to use GearBest Messenger which is with more convenience and functionality.[/fusion_text][fusion_table]

GB Messenger Submit Tickets Live Chat
Response Time Within 24 Hours Within 24 Hours Within 24 Hours
Method Send your problem directly, and get a fast reply Have to complete an information form, and check your result under “My Ticket” Need to submit information before asking
Convenience • Ask and get reply on web and Messenger App;
• Enjoy GearBest customer support anywhere
• Can upload photos / video for assistance
• Can only submit and check your tickets on Gearbest.com.
• Requires a computer
• Can only upload photos for assistance
• Only available via the website.
• Requires a computer
• Cannot retrieve chat history, after chat window is closed
• Cannot upload photo / video for assistance
Functionality • Presale & after-sale support
• Exclusive deals available
• Promotion notifications
• Only after-sale customer service • Only for presale customer service

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How to Contact GearBest Through Messenger?

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On GearBest

[/fusion_title][fusion_text]You can enjoy GB customer service anywhere with GB Messenger since it can be used on PC and Mobile ends. You can find it on GearBest.com, or contact us on the GearBest Facebook Page, or on the Messenger App.[/fusion_text][fusion_text]

1.Find GB Messenger on GearBest.com

  • On the top-right corner under “Live Chat

GB-messenger-livechat

gb-messenger-contactus

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Via Facebook

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Connect With us on the GearBest Facebook Pageclick “Message”, and send us your questions

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Remeber also to like our page, as on there you will find our best deals and amazing contests!

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On Mobile

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Open your Messenger app, scan this image and you will be on a direct communication Line with GearBest! You can alternatively access this url, the app wil launch automatically: https://www.m.me/gearbest

[/fusion_text][/fusion_builder_column_inner][fusion_builder_column_inner type=”1_2″ layout=”1_2″ spacing=”” center_content=”no” hover_type=”none” link=”” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”left top” background_repeat=”no-repeat” border_size=”0″ border_color=”” border_style=”solid” padding=”” dimension_margin=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” last=”no” border_position=”all”][fusion_imageframe image_id=”15523″ style_type=”none” hover_type=”none” align=”center” lightbox=”no” link=”https://www.m.me/gearbest” linktarget=”_blank” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” animation_direction=”left” animation_speed=”0.3″]https://bestgear.me/wp-content/uploads/2017/05/gearbest-messenger.png[/fusion_imageframe][/fusion_builder_column_inner][/fusion_builder_row_inner][fusion_separator style_type=”none” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” alignment=”center” /][fusion_content_boxes layout=”icon-with-title” columns=”1″ title_size=”15px” backgroundcolor=”rgba(239,239,239,0.74)” icon_align=”left” animation_direction=”left” animation_speed=”0.3″ margin_top=”5px” margin_bottom=”5px” hide_on_mobile=”small-visibility,medium-visibility,large-visibility”][fusion_content_box title=”Tips for Asking Questions on GB Messenger” icon=”fa-gratipay” iconspin=”no” circlecolor=”#02a6dd” circlebordercolor=”#02a6dd” image_width=”35″ image_height=”35″ linktext=”Read More” animation_direction=”left” animation_speed=”0.3″]

In order to save more of your time and solve your problem much faster, we sincerely suggest you:
Questions before making a purchase

  • For any product-related questions, please remember to include product links.

Questions after making a purchase

  • Always include your ORDER NUMBER (so we can respond faster)
    – Find your ORDER NUMBER under: My Account >> My Orders
  • Ask questions with photos or videos
    – This saves even more of your time
    – It also helps us to resolve your problem much faster

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Use GB Messenger to Track Orders & Get Updates Notifications

[/fusion_title][fusion_text]GB messenger is not only an easy-to-use tool for communicating, but also a convenient tool for tracking your orders. In addition, you can receiver updates notifications through the messenger bot. All you need to do is to connect GearBest Account with messenger on the log-in page, as shown below:[/fusion_text][fusion_imageframe image_id=”15760″ style_type=”none” hover_type=”none” align=”center” lightbox=”no” linktarget=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” animation_direction=”left” animation_speed=”0.3″]https://bestgear.me/wp-content/uploads/2017/05/messenger-new.jpg[/fusion_imageframe][fusion_title hide_on_mobile=”small-visibility,medium-visibility,large-visibility” size=”2″ content_align=”left” style_type=”default”]Get More Fun Than Just Support on GB Messenger[/fusion_title][fusion_text]In addition to on-line support, GearBest offers a series of activities to return trust and support, such as:

  • Join daily auctions, one lot will be offered daily. After the auction, GearBest will return the proceeds to the participants in the form of GB Points
  • Enjoy Special $0.01 Coupons, which are released daily

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In addition, come to GearBest Messenger page before Jun. 20, you could join the quiz and win a Xiaomi Mi6. Besides, you could also enjoy the special coupons, which are released daily.

[/fusion_text][fusion_imageframe image_id=”15763″ style_type=”none” hover_type=”none” align=”center” lightbox=”no” linktarget=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” animation_direction=”left” animation_speed=”0.3″]https://bestgear.me/wp-content/uploads/2017/05/messenger-new2-1.jpg[/fusion_imageframe][fusion_title margin_top=”20px” margin_bottom=”31px” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” size=”2″ content_align=”left” style_type=”default”]

Satisfaction Survey

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Any suggestion? This survey will be reviewed by GearBest customer service with the support of our staff. Out of the survey participants, GearBest will randomly extract 3 customers to win 1000 GB Points (worth $20), and 30 participants to win 100 GB Points.

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